Terms, Conditions & Refund Policy

 

Terms & Conditions
 
Payment and Pricing
 
All prices are shown inclusive of VAT at 20% (unless stated otherwise), in British pounds sterling (GBP) and will be billed in British pounds sterling. Silks & Secrets accepts debit and credit card payments online and also accepts payment by company or personal cheque. Be aware that if your credit card supplier operates using another currency, they will convert payment from British pounds sterling (GBP) to their operating currency at their current exchange rates. If paying by cheque, funds are required to have cleared before and services or products are shipped. Cheques will normally clear in three to five working days and these should be made payable to Tallgirl Ltd. Silks & Secrets is only able to accept cheques drawn on a UK bank account and payable in GBP.
 
Order Shipping and Delivery
 
Products and services to be supplied within the United Kingdom are dispatched by our insured courier service. Please be aware that estimated delivery dates act as guides to when your products and/or services will be delivered. Silks & Secrets makes all reasonable efforts to ship your order the same day it is placed (Monday to Friday, 9am-2pm) provided payment has cleared. It is important to note that orders can take anywhere from three to seven working days to be processed. Whilst Silks & Secrets may not be able to guarantee an exact delivery date or time, we aim to deliver products and services to your shipping address within the time frame specified by us. When collecting goods in-store the card used to make the purchase must be shown before the goods are released.
 
Refund Policy
 
You may cancel your order at anythime prior to delivery.
 
If you are not entirely happy with your purchase you can return your item/s within 21 days of delivery, for a full refund to the original payment. Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 5 days. Please note that it may take up to 7 days for your bank to credit your account. Our policy does not affect your statutory rights.
 
Debit and Credit Card Security
 
Credit and debit card processing is handled in a secure manner using WorldPay. Silks & Secrets does not see or store your card details at any time.
 
silksandsecrets.co.uk is owned and operated by Tallgirl Ltd (Company Number SC535943)

Silks & Secrets © 2017